LAST UPDATED AND EFFECTIVE MARCH 7, 2016
As a user of this Internet Website take5oilchange.com, you are valued by Take 5 Oil Change, L.L.C. We are committed to protecting the personally identifiable information provided by and collected from you on this Site (“Personal Information”) in connection with the functions, facilities and services offered on this Site.
WHAT PERSONAL INFORMATION DOES TAKE 5 COLLECT FROM SITE USERS?
We may gather certain kinds of information about you so that we can improve and personalize your experience with Take 5 and for our internal business purposes. We collect Personal Information about you that you enter into the Site or our mobile application, when you participate in a survey, when you communicate electronically with us, or that you provide in any other way. We own all information collected on this website. You can choose not to provide some or all of the Personal Information we ask for, but this may prevent you from using some of our Site’s features. Some examples of the information we collect include:
Personal information, such as your name;
Contact information, which we use for contacting you regarding your inquiries;
Location information, if you use our locator services or mobile app;
Technical information relating to your use of our Site; and,
If you use our mobile app, information about your cellular phone number, your approximate location, your cellular and Wi-Fi network connections, and any information you provide the application, such as your vehicle mileage and service information.
Web bugs: We use web bugs (also known as web beacons, tracking bugs, tracking pixels, and clear gifs) to track your movement on this website.
HOW DO WE USE YOUR PERSONAL INFORMATION AND OTHER NON-IDENTIFIABLE INFORMATION?
Profiles: We combine information that we obtain from you and through cookies and proprietary tracking analytics created and managed by Yodle to create a profile of your preferences. We use this information to provide personalized offers and to show you content most likely to be of interest to you.
Information from Third Parties: In order to serve you we may from time to time combine the Personal Information you provided to us with information we acquire about you from third parties. We do this to show you ads most likely to be of interest to you and verify information you gave us in order to improve our service. Examples of information we obtain from third parties include updated address information from our vendors that provide surveys; page-view information from third parties with whom we operate co-branded businesses or for whom we provide services; search term and search result information from web searches through features offered by us and our subsidiaries; and search results and links.
Log Files: We automatically collect certain information that does not identify and is not linked to individual users (including dates and times, IP addresses, clickstream data, browser types, ISPs, referring/exit pages, and operating systems), and store it in log files. We may use this information to administer our website, track user movements about the site, analyze trends, and gather demographic information about our users.
Surveys: From time to time, you may be able to participate in surveys through this Site. To do so, you will have to provide certain Personal Information, such as contact information.
Communications: Take 5 may also use your Personal Information to contact you, electronically or otherwise, in the future to tell you about products or services we believe will be of interest to you or to make it easier for you to use our site. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications.
DOES TAKE 5 SHARE THE INFORMATION IT RECEIVES?
We are not in the business of selling information about our customers. We consider this information to be a vital part of our relationship with our customers and we treat it with great care and respect. There are, however, certain circumstances in which we may share your Personal Information with certain third parties, as set forth below.
Marketing: We may disclose your information to our parent company, and other companies that our parent owns, or any subsidiary companies, for use in marketing their products and services.
Agents: We may use third parties as service providers, for example, to remove duplicative information from customer lists and provide customer service. In order to do so, we may disclose to them that part of your information that they need to provide the service for which we have contracted. We will take reasonable steps to ensure that these third parties are obligated not to disclose your information, use it for any purpose other than to assist us in fulfilling your instructions, or retain it after they have completed their use of it.
We may use third parties to provide certain services on our website. When you choose to participate in a survey, we will take that as your permission for us to share with the third party that provides those services whatever information you have given us that is needed for that service. We will take reasonable steps to ensure that these third parties are obligated not to disclose your information, use it for any purpose other than to assist us in fulfilling your instructions, or retain it after they have completed their use of it. If you do not wish your information to be disclosed to any, some, or all of these third parties, you should not use our website for the services which it or they provide.
Surveys: We may engage this website in conducting surveys. We will not disclose the Personal Information you supply in response to such activities, nor use it for purposes other than those activities, unless we have first given you notice and an opportunity to opt out. We may share your information in aggregate form such that your information is not identifiable to you.
Business Transfers: In the event we enter into a merger, are acquired, enter into bankruptcy, or sell a major part of our assets, your information may be among the assets transferred.
Protection of Take 5 and Others: We will disclose your information to the extent we are required to do so by law, or if it is sought by legal process, or if we believe disclosure is necessary to protect our rights or the rights of others. In such instances we will seek confidential treatment of any of your data so disclosed, but there is no guarantee that confidential treatment can or will be obtained.
Other than as set forth above, to the extent we are able, we will notify you before we disclose your information to any third party and provide you with an opportunity to opt out.
ACCESS TO YOUR PERSONAL INFORMATION
If you desire to review your own Personal information, to correct existing information, or to remove your information, or with to raise a complaint or concern about our handling of your Personal Information, please feel free to contact us through email, toll-free phone, or mail using the contact information set forth below. If you request removal of your Personal Information, you acknowledge that residual information may continue to reside in Take 5’s records and archives, but Take 5 will not use that information for commercial purposes.
HOW SECURE IS MY PERSONAL INFORMATION?
The security of your Personal Information is important to us. We use reasonable measures to protect the Personal Information you provide to the Site and our mobile app from unauthorized access, deletion, or alteration. However, the security of the Internet cannot be guaranteed. Accordingly, you should not provide any confidential information to this Site or our mobile app.
WHAT CHOICES DO I HAVE?
You can at any time opt out of receiving further communications from us that implement any, some, or all services offered through this website by clearly communicating your desire, specifying the services from which you wish to opt out, and your contact information, by using the opt-out feature of this website, or by using the email, toll-free phone, or mail address identified below in our contact information. It may take up to ten (10) business days after receipt for us to comply with your request. You can also choose to “opt-out” of receiving future communications from Take 5 by following the instructions at the bottom of electronic communications from us.
LINKS TO THIRD PARTY SITES
Our website, mobile app and marketing materials are intended to be viewed by adults over 18 years of age. We do not intend to receive Personal Information from children. Our website is not directed to children under the age of thirteen and we do not knowingly collect Personal Information from children under the age of thirteen. If we become aware that we have inadvertently received Personal Information from a visitor under the age of thirteen on our website, we will delete the information from our records.